Before this project, we had pieces of the website repair plan, but the experience did not feel connected. The useful part was not only the finished page or workflow; it was the way the process made the next decision obvious. It took pressure off the team because the public-facing story and the internal next steps finally matched.

The site had been broken in a way that was hard to describe — not down, just unreliable. Certain pages were slow, some links were dead, and the mobile layout was not matching what we had approved.

The work was methodical in a way I did not expect. Instead of patching the visible issue and moving on, we walked through what was actually causing the instability. That took longer but saved us from coming back with the same problems.

The site has run clean since. No emergency calls, no weird display issues on different devices. That kind of reliability is underrated until you have been without it.