What stood out was that Skyes Over London did not treat the staffing solutions work like a quick polish job. By the end, the project felt less like a pile of tasks and more like something our team could understand and maintain. That made the business feel easier to present and easier to operate.

We were losing time on placements that did not stick. The process for screening candidates was inconsistent, and client expectations were not being set correctly at intake.

The intake process restructure was the core of the work. Getting clearer on what clients actually needed — versus what they said they needed — made the early screening more useful and reduced back-and-forth.

Placements that come through the new process are sticking better. We are getting fewer calls two weeks in about poor fit.