What stood out was that Skyes Over London did not treat the automation work like a quick polish job. By the end, the project felt less like a pile of tasks and more like something our team could understand and maintain. That made the business feel easier to present and easier to operate.

We had manual steps in the process that no one had questioned because they had always been there. The automation work started by making those visible before deciding which ones to fix.

The audit of existing workflows was more useful than the automation itself. Finding out which steps could be removed entirely — not just automated — changed the shape of the project.

The time savings are real but the bigger win is reliability. Things that used to fall through get caught now because the process does not depend on someone remembering.